Frequently Asked Questions

How do I know the correct size to purchase?

For the best fit and maximum comfort we have provided you with an individual Shoes Size Guide.

How will I know if my order has been shipped?

Once your order has been processed and charged, you will receive an email with all of the tracking information once the item(s) has shipped. You’ll be able to track your shipment online via the Canada Post Website.

What if I need to change my order?

Order changes must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted. Please send all order changes or requests by email.

How long will it take to receive my order?

After placing an order, please allow 1-3 business days to process the order.

Please allow 2-3 business days for shipments to arrive within Ontario.

Please allow 3-5 business days for shipments to arrive outside of Ontario.

Please note: due to the present COVID-19 situation, Canada Post is experiencing significant shipping delays. We appreciate your patience and understanding!

Please note: orders that contain multiple items you may receive each item separately, on separate dates. This will not affect your shipping costs.

What is your return policy?

We have a 14 day return policy on all online purchase. The details are given In the shipping and return section of this website.

Am I able to pick up my online purchase in store?

Your item will be available for pickup within 1 hour to 1 business day!